Returns & Refunds

Effective date: September 21, 2026

30-day return window

You may request a return within 30 calendar days after your order is delivered. Returns require prior authorization from ROCKSOLAR and must follow the eligibility requirements below.

Return eligibility

Standard returns must be unassembled, include all original accessories, manuals, and warranty materials, and be returned in the original packaging. Opened or used products are accepted only after review and approval by ROCKSOLAR.

A discounted price does not automatically make a product final sale. A product is non-returnable only when it is clearly identified as Final Sale or otherwise non-returnable on its product page before purchase.

Return shipping and restocking fees

If a product is defective, damaged in transit, or incorrect, ROCKSOLAR will cover approved return shipping and no restocking fee will apply.

For other approved returns, including change-of-mind returns, the customer is responsible for return shipping. The following restocking fees apply:

Large, heavy, palletized, and freight-delivered products can be expensive to return. Contact us before ordering if you would like help confirming product suitability or estimating possible return-freight costs.

How to request a return

Email support@rocksolar.io before shipping anything back. Include:

• Your order number
• The product name and quantity
• The delivery date
• The condition of the product and packaging
• The reason for the return
• Photos when the product or packaging is damaged

If the return is approved, we will provide a Return Merchandise Authorization (RMA) and return instructions. Items sent without prior authorization or to an address not specified in the return instructions may not be accepted.

Freight damage and incorrect orders

Inspect freight and pallet deliveries before signing the carrier's delivery receipt. Note visible damage on the delivery receipt, retain all packaging, and report shipping damage to ROCKSOLAR within 24 hours of delivery. Include photos of the product, packaging, shipping label, and any visible pallet or carton damage.

For concealed damage, defective products, or incorrect items, contact us as soon as the issue is discovered so we can review the order and provide next steps.

Non-returnable products

The following products are non-returnable:

• Gift cards
• Custom or special-order products
• Products clearly identified as Final Sale or non-returnable on the product page before purchase

Oversized, overweight, and freight-delivered products are not automatically final sale. Their return eligibility and any product-specific restrictions will be shown on the applicable product page or confirmed before purchase.

Refunds

Approved refunds are issued to the original payment method after the returned product has been received and inspected. Please allow 5–7 business days for ROCKSOLAR to process an approved refund. Your bank or card provider may require additional time to post the credit.

Any approved restocking fee and customer-responsible return shipping costs will be deducted from or otherwise reflected in the refund.

Exchanges

To exchange a product, request a return for the original eligible item. After the return is approved, place a separate order for the replacement product.

Warranty claims

Returns and warranties are separate. Warranty periods vary by product and, for kits, by component. Review the exact coverage on the product page and our Warranty Policy. To request warranty service, email support@rocksolar.io.

Questions before ordering?

For help confirming compatibility, sizing, return eligibility, or freight requirements, contact support@rocksolar.io before placing your order.