Privacy Policy

Effective Date: 2025
Last Updated: 27-05-2025

At Rocksolar (rocksolar.myshopify.com) (“we”, “our”, or “us”), your privacy is our priority. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit or make a purchase from our site.

1. Information We Collect

We collect information directly and automatically to serve you better:

• Device Information: Browser type, IP address, time zone, cookie data, browsing behavior.
• Order Information: Name, billing and shipping address, payment information, email, phone number.
• Customer Support Data: Information you provide through support inquiries.
• Behavioral Tracking: Usage of Universal Event Tracking (UET) tags to analyze site engagement.
  
  

2. Use of Personal Information

We use your information to:

• Process orders and provide customer service
• Improve website performance and user experience
• Provide you with marketing and remarketing communications
• Comply with legal obligations

3. Remarketing & Behavioral Advertising

We use third-party tools such as Microsoft Advertising, Google Ads, and Facebook Ads for remarketing purposes. This means you may see our ads on other websites after visiting our site.

To support these efforts, we use UET tags, cookies, and similar technologies to collect data about your interaction with our site. This includes pages visited, products viewed, and purchases made.

Opt-Out Options:

You can opt-out of interest-based advertising using the links below:

• Google Ads Settings

• Facebook Ad Preferences

• Microsoft Advertising Opt-Out

• Digital Advertising Alliance

4. Sharing of Personal Information

We only share your data with trusted third parties:

• Shopify: E-commerce platform and data processor.

• Advertising Platforms: For remarketing and analytics.

• Legal Obligations: If required by law, subpoena, or court order.

5. Data Security

All data is collected and stored using secure protocols (HTTPS). We do not share or sell personal data beyond what is disclosed in this policy.

6. Children's Privacy

We do not knowingly collect or target users under the age of 18. If you are under 18, do not use this site or submit any personal data.

7. Your Rights

Depending on your location (GDPR, CCPA), you have rights to access, correct, delete, or port your personal data. Contact us to exercise these rights.

8. Contact Us

For more information, concerns, or requests regarding this Privacy Policy:

Rocksolar
115 Randall Drive, Unit 9
Waterloo, ON, N2V 1C5, Canada

Email: support@rocksolar.io

Do Not Track

We do not respond to browser-based Do Not Track signals due to a lack of standardization.

9. Changes to This Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. Any updates will be posted on this page.