Terms of Service

ROCKSOLAR.CA — TERMS OF SERVICE (TOS)

Last Updated: Dec 10th, 2025

Welcome to ROCKSOLAR.CA (“we,” “us,” “our,” or “ROCKSOLAR”). These Terms of Service (“Terms”) govern your use of our website, online store, and any related services (collectively, the “Services”). By accessing or purchasing from ROCKSOLAR.CA, you agree to be bound by these Terms.

Please read them carefully before using our website.

1. GENERAL CONDITIONS

1.1 By visiting our site or purchasing from us, you engage in our “Service” and agree to these Terms.
1.2 We reserve the right to refuse service to anyone for any reason at any time.
1.3 You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without express written permission.

2. ONLINE STORE TERMS

2.1 You must be at least 18 years old (or the age of majority in your province/territory) to place an order.
2.2 You may not use our products for unlawful or unauthorized purposes.
2.3 You agree that the information you provide during checkout is accurate and complete.

3. PRODUCT INFORMATION & AVAILABILITY

3.1 We strive to display product details, images, pricing, and availability as accurately as possible.
3.2 Prices and product descriptions may change without notice.
3.3 We reserve the right to discontinue or modify any product at any time.
3.4 Certain products may have limited quantities and are sold on a first-come, first-served basis.

4. ORDER PROCESSING & PAYMENT

4.1 All orders are subject to acceptance and availability.
4.2 We accept major credit cards, debit cards, and other payment methods listed at checkout.
4.3 By submitting an order, you authorize ROCKSOLAR to charge your payment method for the full amount.
4.4 Fraudulent orders or attempts to misuse payment methods will be reported.

5. SHIPPING & DELIVERY

5.1 We ship across Canada and international regions where permitted.
5.2 Shipping times provided at checkout are estimates.
5.3 ROCKSOLAR is not liable for delays due to carriers, customs, weather, or unforeseen circumstances.
5.4 Once your order is shipped, risk of loss passes to the customer.

6. RETURNS, REFUNDS & WARRANTY

6.1 Our return and refund policy is available at:
https://www.rocksolar.ca/pages/return-warranty

6.2 Many products include ROCKSOLAR or manufacturer warranties. Warranty terms vary by product.
6.3 Items that are damaged, modified, or misused may not qualify for returns or warranty claims.

7. ACCURACY OF BILLING & ACCOUNT INFORMATION

7.1 You agree to provide current, complete, and accurate purchase and account information.
7.2 You must promptly update your account details, including email, billing address, and payment methods.

8. THIRD-PARTY TOOLS & SERVICES

8.1 We may provide access to third-party tools or services (e.g., payment processors, tracking systems).
8.2 ROCKSOLAR is not responsible for any third-party website content, policies, or actions.
8.3 Your use of third-party tools is at your own risk.

9. INTELLECTUAL PROPERTY RIGHTS

9.1 All text, logos, images, product designs, graphics, and website content are the property of ROCKSOLAR.
9.2 You may not copy, modify, distribute, or exploit any content without written permission.

10. USER COMMENTS, FEEDBACK & SUBMISSIONS

10.1 If you send suggestions, reviews, or creative ideas, you grant us the right to use, edit, publish, and distribute them.
10.2 We are not obligated to maintain comments in confidence or pay compensation.

11. PROHIBITED USES

You are prohibited from using the site or its content to:

  • Engage in unlawful activities

  • Violate intellectual property rights

  • Harass, abuse, or harm others

  • Submit false or misleading information

  • Upload viruses or malicious code

  • Interfere with website operation or security

Violation may result in termination of access.

12. DISCLAIMER OF WARRANTIES

12.1 We do not guarantee that the Service will be uninterrupted, timely, secure, or error-free.
12.2 The Service and all products are provided “as is” and “as available.”

13. LIMITATION OF LIABILITY

ROCKSOLAR shall not be liable for any:

  • Direct, indirect, incidental, punitive, or consequential damages

  • Loss of revenue, profits, or data

  • Damages arising from use of the website or products

Where prohibited by Canadian law, these limitations may not apply.

14. INDEMNIFICATION

You agree to indemnify and hold ROCKSOLAR harmless from any claims arising from your violation of these Terms or misuse of the Services.

15. SEVERABILITY

If any provision of these Terms is deemed unlawful or unenforceable, the remainder will still apply.

16. TERMINATION

ROCKSOLAR may terminate your use of the Services at any time if you violate these Terms.

17. GOVERNING LAW

These Terms are governed by the laws of Ontario, Canada, and applicable federal laws.

Any disputes shall be resolved in Ontario courts.

18. CHANGES TO TERMS

We reserve the right to update or replace any part of these Terms at any time.
Changes will be posted on this page with an updated date.

19. CONTACT INFORMATION

For questions regarding these Terms, contact us at:
ROCKSOLAR Customer Support
Email: support@rocksolar.io
Phone: (1-800-858-4318)
Website: https://www.rocksolar.ca/pages/contact-us
Address: 9-115 Randall Drive  Waterloo  ON  N2V 1C5