Warranty Policy
ROCKSOLAR LLC proudly offers an exclusive non-transferable warranty to customers who purchase a ROCKSOLAR product from an authorized reseller. As a leading solar power product manufacturer, we are committed to providing our customers with high-quality, reliable products. This warranty ensures that our products will be free from defects in materials and workmanship under normal consumer use during the applicable warranty period. Below, you'll find important information about our warranty policy, including warranty periods, remedy, and limitations.
Warranty Period
Different ROCKSOLAR products have varying warranty periods, as outlined in the table below. The warranty period commences on the date of purchase by the original consumer purchaser. To establish the start date of the warranty, a sales receipt or other reasonable documentary proof is required.
| Product | Warranty Period |
|---|---|
| Portable Power Stations | 1 year |
| Portable Solar Panels | 1 year |
| Flexible Solar Panels | 5 years |
| Rigid Solar Panels | 10 years |
| LiFePO4 Lithium Iron Phophate Batteries | 10 years |
| Solar Charge Controllers | 1 year |
| Inverters | 1 year |
| Outdoor LED Lights | 1 year |
| Accessories | 1 year |
Warranty Remedy
In the event of a product not operating in accordance with its published technical specifications, ROCKSOLAR's total liability and your exclusive remedy involve ROCKSOLAR replacing the product at its discretion. This warranty obligation requires the product to be returned to the original place of purchase or another location as directed by ROCKSOLAR, along with the original sales receipt. Shipping, handling, tariffs, duties, taxes, and other applicable fees may be required.
Limited to Original Consumer Buyer
The warranty on ROCKSOLAR’s product is limited to the original consumer purchaser and to any subsequent owner.
Limitation of Liability
ROCKSOLAR is not liable for special, incidental, indirect, or consequential damages, including loss of profits, revenue, data, or commercial loss, arising from any breach of express or implied warranty on the product, even if ROCKSOLAR has been advised of such damages. Local laws may vary, so this limitation or exclusion may not apply in all jurisdictions.
Warranty Exclusions
Our warranty does not cover failures resulting from incorrect handling, product modifications, installation, operation, natural elements, excessive or deficient energy supply, chemicals, solid bodies, or deliberate damage. If the product's problem is determined not to be due to a manufacturing defect or does not qualify for warranty repair, the purchaser is responsible for all costs incurred by ROCKSOLAR for repair, replacement, and transportation. Additionally, the warranty does not apply to the battery cell unless it is fully charged within seven days of purchase and at least every three months thereafter.
Claim your Rocksolar Warranty
To obtain warranty service, contact our customer service team at support@rocksolars.com.