Warranty Policy
ROCKSOLAR LLC. provides a non-transferable warranty to the purchaser of ROCKSOLAR product purchased from an authorized ROCKSOLAR reseller. ROCKSOLAR LLC. warrants to the original consumer purchaser that the ROCKSOLAR product will be free from defects in workmanship and material under normal consumer use during the applicable warranty period identified in the ‘Warranty Period’ section below, subject to the exclusions set forth below. This warranty statement sets forth ROCKSOLAR’s total and exclusive warranty obligation. We will not assume, nor authorize any person to assume for us, any other liability in connection with the sale of our products.
Warranty Period
The warranty period for portable power stations, solar panels and accessories is 12 months, while the warranty period for LiFePO4 batteries is 11 years. In each case, the warranty period is measured starting on the date of purchase by the original consumer purchaser. The sales receipt from the first consumer purchase, or other reasonable documentary proof, is required in order to establish the start date of the warranty period.
|
Product |
Item |
Warranty Period |
|
Portable Power Station |
ROCKSOLAR Weekender 80W Portable Power Station |
12 months |
|
ROCKSOLAR Adventurer 100W Portable Power Station |
12 months |
|
|
ROCKSOLAR Ready 200W Portable Power Station |
12 months |
|
|
ROCKSOLAR Utility 300W Portable Power Station |
12 months |
|
|
ROCKSOLAR Nomad 400W Portable Power Station |
12 months |
|
|
ROCKSOLAR Weekender Max 80W Portable Power Station 30000mAh Battery |
12 months |
|
|
Portable Solar Panel |
ROCKSOLAR 100W 12V Foldable Solar Panel |
12 months |
|
ROCKSOLAR 30W 12V Foldable Solar Panel |
12 months |
|
|
ROCKSOLAR 60W 12V Foldable Solar Panel |
12 months |
|
|
LiFePO4 LITHIUM IRON PHOSPHATE BATTERIES |
ROCKSOLAR 12V 50AH Deep Cycle LiFePO4 Battery |
11 years |
|
ROCKSOLAR 10A Solar Charge Controller |
11 years |
|
|
ROCKSOLAR 12V 100AH Deep Cycle LiFePO4 Battery |
11 years |
|
|
ROCKSOLAR 12V 10AH LiFePO4 Battery |
11 years |
|
|
ROCKSOLAR 12V 18AH LiFePO4 Battery |
11 years |
|
|
Outdoor LED Lights |
ALL |
12 months |
|
Accessories |
ALL |
12 months |
Remedy
ROCKSOLAR’s entire liability and your exclusive remedy for any ROCKSOLAR product that is not operating in accordance with its published technical specifications are at ROCKSOLAR’s discretion: replace the product at ROCKSOLAR’s expense. This warranty obligation is conditioned upon the hardware being returned to the original place of purchase, or another place as directed by ROCKSOLAR, with the original sales receipt attached. You may be required to pay shipping and handling charges, as well as any applicable tariffs, duties, taxes, or other fees. ROCKSOLAR may, at its discretion, provide new or refurbished products.
Limited to Original Consumer Buyer
The warranty on ROCKSOLAR’s product is limited to the original consumer purchaser and to any subsequent owner.
Limitation of Liability
ROCKSOLAR shall not be liable for any special, incidental, indirect, or consequential damages whatsoever, including, but not limited to loss of profits, revenue, or data (whether direct or indirect) or commercial loss for breach of any express or implied warranty on your product even if ROCKSOLAR has been advised previously of the possibility of such damages. Some local laws do not allow the exclusion or limitation of special, indirect, incidental, or consequential damages, so this limitation or exclusion may not apply in your jurisdiction.
Exclusions
The warranty does not cover failures resulting from incorrect handling, product modifications, installation, conversion or additions, supplements, operation, natural elements (weather), excessive or deficient energy supply, chemicals, the effect of solid bodies, or deliberate damage. If the Warrantor determines that the problem with the ROCKSOLAR product(s) is not due to a manufacturing defect in the Warrantor’s workmanship or materials, or otherwise does not qualify for warranty repair, then the Purchaser will be responsible for all costs incurred by the Warrantor necessary to repair, replace and transport the ROCKSOLAR product(s). ROCKSOLAR’s warranty does not apply to the battery cell unless the battery cell is fully charged by you within seven days after you purchase the product and at least every 3 months thereafter.
How to claim warranty?
To obtain warranty service, contact our customer service team at support@rocksolars.com.